Troubleshooting
The keyboard does not appear
Open Loquela and run Set up Loquela again (Restart setup guide). It shows which step is missing: usually Enable Loquela in Android's keyboard settings, or Select Loquela as the keyboard in use.
Voice typing does not work
| Message or symptom | What to do |
|---|---|
| "Install a voice model first" | Download a model in Voice models. See voice models. |
| "The selected voice model is unavailable" or "Voice model failed to load" | Reinstall the model in Loquela, or choose another one. |
| "Nothing transcribed: the voice model returned no text" | Try again closer to the microphone, and check which microphone Android is using. |
| No mic button | Voice typing may be turned off in Settings, or you may be in a password or other sensitive field, where voice is switched off. |
| Poor sound with a headset or in the car | Android may have picked the accessory's microphone. Try the phone's own microphone or choose a preferred source in Settings. |
A model download stops
- Download stopped: tap retry to restart it.
- Not enough free storage: free up space for both the download and its extraction, then try again.
- After an app update, a download in progress may need to be restarted.
Third-party transcription problems (Full)
| Message | What to do |
|---|---|
| "Add your provider and API key in Loquela settings" | Set up your provider at the bottom of Voice & Models. |
| "Your provider rejected the API key" | Check the key with your provider and paste it again. |
| "Your provider did not recognize the model or address" | Check the model name and, for your own server, its address. |
| "Your provider's rate limit or quota was reached" | Check your plan and usage with the provider. |
| "Could not reach your provider" | Check your internet connection; third-party transcription needs one. |
| "The recording is too large for your provider" | Record shorter pieces, or use On-device transcription. |
Purchases
See Full and purchases for restoring Full and for "This purchase belongs to another Loquela account".
Getting help
- Ideas and public bug reports: the feedback board. For a bug, include your phone model, Android version, Loquela version, the app you were typing in and the steps that cause it. The board is public: never post passwords, recovery codes, payment details, private messages, diagnostic exports or email addresses there.
- Private help (installation, purchases, restoring Full, your account, diagnostic exports, anything personal): email info@getloquela.com.
- Privacy and data requests: privacy@getloquela.com.