Deleting your account
The keyboard never needs an account; accounts exist to manage Full. You can delete yours in the app or by email.
In the app
- Open the Loquela app.
- On Home, tap Account.
- Tap Delete my account.
- Confirm when asked.
Deletion is permanent. You may need to sign out and sign in again first, because a recent sign-in is required. If deletion fails, use email instead.
By email
Email privacy@getloquela.com from the address on your Loquela account and ask for the account and its data to be deleted. You do not need to reinstall the app. A person reviews the request and may ask for the minimum information needed to confirm the account is yours. Never send your password, sign-in codes, card details or private typing or voice content.
Before you delete: purchases
Deleting your account removes its access to Full, including paid and promotional access. The purchase stays tied to the deleted account, so a new account with the same email does not restore Full automatically. Ask support for help with a purchase before you delete. Deleting does not request a refund or cancel a Google Play subscription; see Full and purchases.
What stays on your phone
Deleting the account does not erase clipboard history, learned words, snippets or sent-message history from the phone. Clear them in the app's settings, or uninstall Loquela.
The full list of what is deleted, what is kept and for how long is on getloquela.com/delete-account.